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Support Center

This section provides answers to most of the frequently asked questions by Introducing Brokers and Affiliates.

 

Who is Pepperstone?

Pepperstone is an online Forex and CFD Broker providing traders across the globe with cutting edge technology to trade the world’s markets. Since 2010, our focus has been to change the way people trade forex. We are driven to provide traders with incredibly low-cost pricing across all FX, CFDs and Commodities with tight financial regulation and industry leading customer support in Australia**. Pepperstone offers a range of online trading platforms including MetaTrader 4, cTrader, WebTrader and mobile apps for iPhone, Android and tablets.

Are there any fees to join?

No, there are no fees to join our Partners Program. Creating an account is simple, takes just several minutes, then you can begin straight away.

Do you provide any support?

Absolutely! Every Partner will be assigned their own Account Manager who will help them get started with Pepperstone. We will work with you to set up your advertising or talk about your strategy for referring or introducing clients. We aim to be with you every step along the way to help ensure you can be as successful as possible as a Pepperstone Partner.

How do I get started?

Once you have decided what type of Partner you would like to become, simply fill out the application form and you'll be on your way. Once your account is open you will have access to your own tracking and marketing tools. Your Account Manager will review your application and will also be in touch with you to help you get started.

How do I update my personal details?

Please ensure your details are up to date. If you need to change anything, please let your Account Manager know.

Where are the banners?

There are different banners available based on the Offer you select. Please log into the Partners Platform and first select the Offer you want to use by clicking on Offers then Browse/Search, from the menu on the top left hand side. Click on the name of the Offer you want to use, then scroll right down to the bottom of the screen until you see a section called 'Creatives'.

Where is my tracking link?

To find your personal tracking link you will need to log into the Partners Platform and first select the Offer you want to use by clicking on Offers then Browse/Search, from the menu on the top left hand side. Click on the name of the Offer you want to use, then at the top of the screen you will see 'Your Tracking Link' with your link just below that.

How does my tracking link work?

Your tracking link is unique to you. You must include your tracking link in any of the advertising you do or when you would like to promote Pepperstone to new clients. As soon as someone has clicked on the link we will keep a record so when their account is open we can pass the information back to our tracking system which will know to pay you the commission for that client.

Can I receive a notification when I have a conversion?

Yes, you are able to configure your own personal postbacks when any of the Goals are completed so you receive a notification in your own system. Please log into the Partners Platform and select Pixels/Postbacks under the Tools from the menu on the top left hand side. Please let our support team know if you need further assistance.

Do you have any reporting tools available?

Yes, you will have full access to detailed reporting tools for your account.

What are the payment structures?

We offer several different payment structures to suit your needs. When you open your account you will have the opportunity to discuss specific details with your Account Manager who will help you decide how to proceed.

How do Affiliate payments work?

The amount you get paid for each goal is based on Country Tier 1, 2, or 3. There are four goals and the amounts for each goal will add together.

What is the minimum payout amount for Affiliates?

The minimum payout amount is AUD$500. If your fee balance is less than AUD$500 for a given month, the balance will be carried over and added to your fee entitlement for the following month. Fees are due to be paid within 15 days of the end of each calendar month, provided that your fee balance is over AUD$500.

When are IB rebates paid?

IB rebates are paid the day after a client closes an FX trade. For example, if the client closes their FX trade on Monday, the IB rebate would be paid on Tuesday.

How should I promote Pepperstone?

We offer a selection of marketing tools to help you advertise through whichever channel you prefer. If there is something you don’t see that you would like please let us know and we’ll try to help you. We’ll also be able to provide feedback on any marketing ideas you have and make suggestions about how to best reach new clients.

Are there any promotional methods I should avoid?

Yes, we have some simple guidelines to follow. outside of this please speak with our team if you are unsure: avoid making promises of unreasonable profits, never giving direct trading advice unless you are licensed to do so, don't impersonate Pepperstone or make any changes to our branding unless they have been approved by our marketing team first, please ensure any information about our products or services is accurate and up to date. As far as advertising methods are concerned the only restriction we have is bidding on our branded or trademark keywords in Search Engine Marketing.

Are there any restricted countries?

Yes, there are some countries which are ineligible for accounts at Pepperstone. For CPA payments the updated list is on the CPA Affiliates page. For IB payments, please contact your Account Manager for further information on excluded countries.

Pepperstone highly values the business that you introduce and we aim to generously reward this as an ongoing commission for each and every trade that a referred client makes.

The Pepperstone Team

Become a Partner today


1
Sign up Complete our fast and secure application form.
2
Refer Receive your unique tracking link to start using straight away.
3
Earn Track your referrals in real time and begin earning rebates.

Level 5, 530 Collins Street
Melbourne VIC
3000 AUSTRALIA

107 Cheapside,
London,
EC2V 6DN

Local Call 1300 033 375
Phone +61 3 9020 0155
Fax +61 3 8679 4408

Go to Pepperstone.com